Return Policy

True Unity provides a comprehensive return and refund policy to its valued Preferred Customers and Independent Business Owners of all its products and services. In the event if there is any dissatisfaction or any manufacturing or packaging defect, preferred customers / IBOs can return the product as per the following terms:

Return Policy:

If the product delivery is short supplied from your online order or if you receive different product/s that is not a part of your online order for which you have made full payment or if the product is delivered to you in a damaged condition, you may kindly inform True Unity Support Team with reasonable evidence within 24 hours from the receipt of delivery. You may call any of the True Unity Support Team mobile numbers as mentioned on the web site to report such an incident and if the contact fails, drop in an email to support@trueunityretail.com about the exact nature of your complaint and our executives will get in touch with you and explain the procedure to exchange the products.

In the event of short supply of products True Unity support team takes up the reported matter with our logistic department in an unbiased manner and after a thorough investigation arrives at the final decision about the authenticity of the claim in its own discretion. If the short supply is from True Unity’s end those products will be dispatched free of cost within 7 working days. However, True Unity does not take responsibility for loss of product / theft during the transit.

If the products are in either a damaged condition or wrong products are delivered, you must return the products to True Unity warehouse. In such cases, the cost of returning the product will be borne by True Unity. Replaced products will be dispatched to you within 7 working days. Kindly note, discrepancies that are not reported beyond 24 hours from the time of delivery will not be considered for exchange.

Refund Policy:

If you are a preferred customer or an Independent Distributor and are not satisfied with the quality of product for whatever reasons including manufacturing or packaging defect, then the products can be returned within 30 days from the date of online invoice, subject to the products being in good condition, unopened, not damaged / soiled, useable, resalable and unaltered and must have a shelf life of at least three months. We regret that we will not be liable for refund for any products returned that are received by us damaged or lost in transit. It is therefore advised that the returned packets should be properly and adequately packaged so that there is no damage of goods in transit. Also, the return shipping expenses will be borne by the customer/IBO.

True Unity offers an opportunity to exchange the same products or other products of choice if the customer / IBO so wishes. However, if declined, True Unity shall refund the entire amount equal to DP (Distributor Price) of the products being returned less actual shipping charges and 10% service charges, within 21 working days.

True Unity also reserves the right to ask for proof of identification at the time of delivery. Failure to provide the same either to the company or any of its associates/representatives, may lead to cancellation of the order, including legal proceedings. This includes customers who have made the transaction online.

Kindly note, there are certain purchases that we may not be able to provide a return and refund of due to the nature of the products or services. There will not be return or refund policy for ‘Lifetime Genetic Program’ due to the nature of the product being a one-time DNA test / service.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be refunded.